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7b7 FAQ — for all your questions
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From registration to payments, bonuses to games — 7b7 Everything you want to know is right here in plain English. Our FAQ Categories designed with Bangladeshi players in mind.

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About 7b7 FAQ

Why this FAQ section?

7b7 FAQ This page exists because we believe every player deserves quick, easy access to answers. You can resolve most issues right here without waiting for support.

Players in Bangladesh often have plenty of questions — especially those just getting started. How to register, whether deposits via Mobile Banking are supported, how to claim a bonus, what to do if you forget your password — all these answers 7b7 FAQfor full details.

Our FAQ Regularly updated to keep information on new games, promotions, and platform changes current. Every answer is written in plain, simple language — no technical knowledge required.

If you can't find your answer here, [email protected]or contact us via live chat — our team is available 24 hours a day.

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Categories

7b7 FAQ — Main Categories

Click on any category below to find the answer you're looking for.

Account & Registration

Detailed answers on opening a new account, identity verification, age requirements, and the registration process.

Deposits & Withdrawals

Rules and timelines for deposits and withdrawals via Mobile Banking, Nagad, Rocket, and bank transfer.

Bonuses & Promotions

Answers to all your questions about welcome bonuses, cashback, free spins, referral bonuses, and wagering requirements.

Games & Betting

Bingo, Live Casino, Slots, Sports Betting — questions and answers on game rules and strategies.

App & Devices

Help with downloading, installing, updating, and device compatibility for the Android and iOS apps.

Support & Complaints

Learn how to submit a complaint, support hours, and how issues are resolved.
Account & Registration

Registration FAQs

To register on 7b7, you'll need an active Bangladeshi mobile number, an email address, and your full name. Once registration is complete, an OTP will be sent to your mobile to activate your account. The entire process takes just 2–3 minutes.

7b7 is strictly for users aged 18 and above. Age is verified at registration, and an NID or other ID document may be requested if needed. Registration by minors is strictly prohibited.

No, each person is allowed only one account. Any attempt to create multiple accounts using the same mobile number or email address is automatically detected and may result in account suspension.

Yes, you can update your email address and mobile number from Account Settings — however, OTP verification is required for each change. To update your legal name, you will need to contact Support and may be asked to submit a valid ID.

To close your account, email [email protected] or submit a request via live chat. Make sure to withdraw any remaining balance before closing. You can also opt for a temporary or permanent self-exclusion under our responsible gaming policy.
Login & Security

Login FAQs

on the Login page Go to the login page and click "Forgot Password?". Enter your registered mobile number or email address and you'll receive an OTP or reset link. Use it to set a new password — done in just 2 minutes.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Wait 30 minutes and try again, or reset your password. If the issue persists, contact support.

Go to Account Settings > Security and enable Two-Factor Authentication. Once active, an OTP will be sent to your mobile each time you log in from a new device. Keeping this enabled significantly improves your account security.

Nobody can access your account without your password and OTP. Never share your password with anyone. If you notice any suspicious activity, change your password immediately and notify us at [email protected].
Deposits & Withdrawals

Payment FAQs

Yes, 7b7 supports deposits via all major mobile banking services including Mobile Banking, Nagad, and Rocket. Go to Wallet > Deposit and select your preferred method. Deposits are generally reflected in your balance within 5 minutes.

The minimum deposit is BDT 500 and the maximum single deposit is BDT 50,000. Limits may vary depending on the payment method and your account tier. Higher limits apply for VIP members.

Withdrawals via mobile banking are typically processed within 15–30 minutes. Bank transfers may take 1–2 business days. Having your account verified beforehand speeds up the process.

7b7 does not charge any withdrawal fees. However, your mobile banking operator or bank may apply their own transaction fees. Please check your payment provider's terms for details.

First, wait 10–15 minutes. If it still hasn't arrived, send your transaction ID or a screenshot to [email protected] or contact us via live chat. Our team typically resolves issues within 1 hour.
Bonuses & Promotions

Bonus FAQs

Register Once you make your first deposit after registering, the welcome bonus will be credited to your wallet automatically. For bonus amount and terms, Promotions Page No code needed — it activates automatically on your first deposit.

Before withdrawing a bonus, you must wager a specified amount — this is called the wagering requirement. For example, a BDT 1,000 bonus with a 20x requirement means you need to place BDT 20,000 in wagers before the bonus becomes withdrawable. Terms vary by offer — on the Promotions Page View details.

Weekly cashback is calculated every Monday and credited to your wallet by Tuesday. Cashback rates vary by game and may increase based on your VIP tier. Cashback generally carries lower wagering requirements.

Share your unique referral link. When a friend registers through your link and makes their first deposit, you'll receive a bonus. The more friends you refer, the more you earn. For full details on the referral bonus, on the Promotions Page for details.

Every bonus has an expiry period (typically 7–30 days). If the wagering requirement is not met within that period, the bonus is forfeited. Make sure to use your bonus before it expires.
Games & Betting

Game-Related Questions

7b7 offers Bingo, Sports Betting, Live Casino, slots, table games, and much more. In the game lobby, to view all games in one place. New games are added regularly.

Some games offer a demo mode where you can practice for free. To win real money, you'll need a balance in your account. If you receive free spin bonuses, you can also use those to play select slots at no cost.

Yes, 7b7's Live Casino features Bengali-speaking dealers dedicated to serving Bangladeshi players. Live tables run 24 hours a day. You can communicate in Bengali at all Blackjack, Roulette, and Baccarat tables.

in the Betting section You can bet on cricket, football, tennis, badminton, kabaddi, and more than 30 other sports. Live betting is available for all major tournaments including IPL, BPL, and the FIFA World Cup.

If you lose connection, the game automatically pauses and resumes exactly where you left off once your connection is restored. For live betting, any wager already confirmed before the disconnection remains valid. Contact support if you experience any issues.
App & Devices

App-Related Questions

Directly Download Page to download the Android APK file. iOS users should visit App Page and follow the instructions provided. Downloading from third-party sources is not safe.

Go to Phone Settings > Security > enable "Install from Unknown Sources". Then tap the APK file to begin installation. You can turn off the unknown sources option again once the installation is complete.

Yes, a single account gives you access to both the website and the app. Your balance, game history, and bonuses will remain consistent across both platforms. There is no need to create a separate account.

Standard games typically use 50–150 MB of data per hour. Live Casino and live streaming features consume comparatively more data. Playing over Wi-Fi will give you the best experience.
Support & Complaints

Support FAQs

Click the live chat icon at the bottom right of the website or app for 24/7 support. To contact us by email, write to [email protected]. You'll typically receive a reply within 1–2 hours.

General issues are usually resolved within 24 hours. Complex financial or technical matters may take 3–5 business days. You will receive a ticket number for your complaint, which you can use to track updates.

Yes, the 7b7 support team provides assistance entirely in Bengali. Our support team is built with Bangladeshi players in mind — no language barriers.
Responsible Gaming

Responsible Gaming Questions

Yes, on 7b7 you can set your own daily, weekly, or monthly deposit and wagering limits. Go to Account Settings > Responsible Gaming to configure these limits. For more details, Responsible Gaming Page for details.

Yes, using the Self-Exclusion feature, you can restrict yourself from the platform for anywhere between 1 week and 6 months. During this period, logging into your account will not be possible. For permanent exclusion, please contact Support.

7b7 takes responsible gaming seriously. If you notice signs of addiction, please visit our on the Responsible Gaming page Visit — professional support organizations are listed there. Our support team is also ready to assist you with complete confidentiality.

This FAQ is updated regularly. If you can't find an answer, [email protected]or reach us via live chat — we're always here to help.

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